FAQ
ORDERS
How to place an order?
Select your item and size, then click “Add to Cart.” You can then complete your purchase from your secure shopping cart.
Can I change or cancel my order?
Once your order is confirmed, it’s processed quickly. Please contact us as soon as possible at elatelistudio@gmail.com and we’ll see what we can do.
SHIPPING
What are the delivery times?
All our pieces are made to order. Production and delivery take approximately 1 to 2 weeks, excluding weekends and public holidays. This applies to all destinations, including international orders.
What are the shipping fees?
Shipping costs are automatically calculated at checkout based on your location. We ship worldwide with DHL, and rates vary by country.
How can I track my order?
Once your order has been shipped, you will receive an email with your DHL tracking number, allowing you to follow your package in real time.
RETURNS & REFUNDS
Can I return an item?
Please refer to our Returns & Exchanges Policy for full details and conditions.
How do I return an item?
Please refer to our Returns & Exchanges Policy for full details and conditions.
When will I be refunded?
Please refer to our Returns & Exchanges Policy for full details and conditions.
PRODUCTS
Are items restocked?
Our pieces are released in limited editions. Once an item is sold out, it will not be restocked.
Are your clothes unisex?
No, our garments are not unisex. Each piece is designed with a specific fit. We recommend checking our size guide to choose the right fit for you.
OTHERS QUESTIONS
How can I contact you?
You can reach us by email through our contact form or directly at elatelistudio@gmail.com.
Where is the brand based?
Our brand is based in Africa.